Support Memberships
Loaded Commerce stands behind its product with support and patch update access for all 6.3/6.4 and 6.5 purchases as long as your hosting environment meets the minimum requirements. 6.5 is not a patch or free upgrade from 6.4 and requires an upgrade purchase.
Live Chat Service hours for cart support are M-F 9:00 am - 6:00 pm Eastern Time. All Chats in English Only.
When live chat is closed, please email support@loadedcommerce.com with your order number. We do not support local installs, Window server installations, custom templates, third party addons or other languages.
Included Support Plan Details
- Service Level Agreement typically 1-2 business days
- Email and Live Chat only. We do not offer phone support.
- Access to patches for store maintenance, (labor not included)
- Loaded Commerce 6.5 subscriptions include support as long as your subscription is active, but it is the customer's responsibility to keep their site patched up.
Additional Support Plans For Versions 6.2, 6.3, 6.4 or 6.5
Pro Patch and Support Pack
The CRE Loaded Pro Patch and Support Pack gives you access to:
- Access to Updates and Patches for your CRE Loaded Product (labor not included)
- 90 days of email and 1 hour of chat support
- Notification of Product Updates, Add-ons, Options and Patches
$99.00 
B2B Patch and Support Pack
The CRE Loaded B2B Patch and Support Pack gives you access to:
- Access to Updates and Patches for your CRE Loaded Product (labor not included)
- 90 days of email and 1 hour of chat support
- Notification of Product Updates, Add-ons, Options and Patches
$175.00
Information
Articles
