Loaded Commerce Support

The new 2024 Loaded Cloud Pro version is out!

Save Money and Time - Upgrade Today

Older Loaded Commerce Versions:

1.  When Live Chat is open it is typically the quickest way to get your tech support issue resolved.  You must have an active Loaded Commerce subscription or support plan to use our Live Chat.   Live Chat is open M-F 9-5:30 EST.  You can click on technical support to get Live Chat help.

2.  If Live Chat is closed, you can Open a Ticket or email support@creloadedpro.com .  We respond to all tickets within the same business day.  If you do not get a response after 2 business days to a ticket you sent us, please call 1-856 616-0743 with your ticket number to find out the status of your issue.

3. Phone support: We do not provide phone support for self hosted systems issues.  Emailing us and Live Chat are your options.  We do not support a local installation on your local server or act as your system admin.  To be eligible for FREE PHONE SUPPORT you must be using our new Loaded Cloud version.

4.  If you host your site with us (Not Loaded Cloud new 2024 version) at www.thereactorhosting.com - we provide cart support there for $15 per month.  You must keep your software up to date in order for us to fully support you.

5.  None Cloud Hosting Support: If you are experiencing server or email issues with your hosted store and you are a The Reactor Hosting customer, (www.thereactorhosting.com) please send an email to support@thereactorhosting.com or go to Live Chat at www.thereactorhosting.com. 

6.  If you are using any version of our self hosted software, (Any version other than Loaded Cloud Hosting) – you can fill this form for paid support of your older cart. Previous Loaded Cloud Customization Request

7.  We do not support your custom code.  We do provide custom coding solutions and implement custom coding requests at CRE Loaded Pro.  Head over there and fill out the free quote form and someone will contact you regarding  your project.

If you have any questions about our support, please contact support@creloadedpro.com

Thank you.